Frequently Asked Questions

The minimum age to register and play on jilpub is 21 years old. This is a strict requirement under Philippine law and PAGCOR guidelines. We verify the age and identity of every player during registration. Any account found to belong to a person under 21 will be immediately closed and any funds returned. No exceptions are made to this rule.

Go to the jilpub Login page and click "Forgot Password?". Enter the email address linked to your account and we'll send you a password reset link within a few minutes. Check your spam or junk folder if you don't see it in your inbox. The reset link is valid for 30 minutes. If you continue to have trouble, contact our support team at [email protected].

No. jilpub strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any winnings forfeited. If you believe a duplicate account was created in error, please contact our support team immediately so we can resolve the issue.

jilpub requires identity verification (KYC) before processing withdrawals and to comply with Philippine anti-money laundering regulations. You'll need to submit:

• A valid government-issued ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID)
• A selfie holding your ID
• Proof of address (e.g., utility bill or bank statement dated within 3 months)

Upload these documents through your account dashboard under Settings → Verification. Most verifications are completed within 24 hours on business days.

jilpub supports a wide range of payment methods popular with Filipino players, including:

• GCash — instant deposits via your GCash wallet
• PayMaya — fast and secure digital wallet transfers
• BDO, BPI, Metrobank — online banking transfers
• InstaPay — real-time interbank fund transfers

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international credit cards.

The minimum deposit on jilpub is ₱100. This low entry point makes jilpub accessible to players from all over the Philippines — whether you're in Makati, Quezon City, Cebu, or Davao. There is no maximum deposit limit, though your chosen payment provider may have its own transaction caps.

Deposits via GCash and PayMaya are credited to your jilpub account instantly — usually within seconds. InstaPay transfers are also near-instant. Bank transfers via BDO, BPI, or Metrobank may take up to 30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact our support team with your transaction reference number.

jilpub does not charge any fees for deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your provider before making a transfer. jilpub absorbs all processing costs on our end so you get the full value of every peso you deposit.

To withdraw, log in to your jilpub account and go to Wallet → Withdraw. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your account is fully verified (KYC complete) before requesting a withdrawal — unverified accounts cannot process payouts.

jilpub processes withdrawal requests within 1–3 business hours for GCash and PayMaya. Bank transfers (BD O, BPI, Metrobank) typically arrive within 1–24 hours, depending on your bank's processing schedule. Withdrawals requested on weekends or Philippine public holidays may take slightly longer. jilpub is committed to fast payouts — most GCash withdrawals are completed in under 15 minutes.

The minimum withdrawal amount on jilpub is ₱200. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may require additional security checks in line with our anti-money laundering obligations. jilpub does not charge withdrawal fees on our end.

Common reasons for a delayed withdrawal include:

• Your KYC verification is incomplete or documents are still under review
• An active bonus with wagering requirements that have not yet been met
• A security review triggered by unusual account activity
• Incorrect bank account or GCash number entered during the request

If your withdrawal has been pending for more than 24 hours, please contact our support team at [email protected] with your transaction ID and we'll resolve it promptly.

jilpub offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Please read the full bonus terms carefully before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the requirement — slots typically contribute 100%, while table games may contribute less.

Yes. jilpub regularly offers reload bonuses for existing players, as well as a loyalty rewards program where you earn points for every real-money wager. Points can be redeemed for bonus credits, free spins, or other rewards. Keep an eye on your account dashboard and email inbox for personalised promotions tailored to your play history. Filipino players from Manila to Davao enjoy exclusive regional promotions throughout the year.

jilpub offers a wide variety of games to suit every type of Filipino player:

• Slots — hundreds of video slots with various themes, paylines, and jackpots
• Bingo — classic and speed bingo rooms with live hosts
• Dice — fast-paced dice games with real-time results
• Money Wheel — the popular live wheel-of-fortune style game
• jilpub Casino — live dealer tables including blackjack, roulette, and baccarat

New games are added regularly, so there's always something fresh to try.

Absolutely. jilpub is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit jilpub.com on your phone, log in, and start playing. The mobile interface is designed for smooth, lag-free gaming even on standard mobile data connections common across the Philippines.

Yes. All games on jilpub use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our games are regularly audited by independent testing laboratories to verify fairness and accuracy of published Return-to-Player (RTP) percentages. jilpub operates in compliance with PAGCOR guidelines, which include strict standards for game integrity and player protection.

Log in to your jilpub account and navigate to Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Peso (₱). Limits take effect immediately. Any request to increase a limit is subject to a mandatory 24-hour cooling period before the change applies. We strongly encourage all players to use these tools to keep their gaming enjoyable and within budget.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing jilpub for a set period — from 6 months up to permanently. Once activated, your account is suspended from all real-money gaming and you will not receive any promotional communications. To request self-exclusion, use the tool in Settings → Responsible Gaming or email [email protected]. For more details, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. jilpub's support team is available 24/7 at [email protected] and can refer you to professional resources. You can also visit our Responsible Gaming page for self-assessment tools, tips for safer play, and information about support organisations available to Filipino players. Remember — asking for help is a sign of strength, not weakness.